Kaizo

Kaizo is an AI-powered Quality Assurance and Performance Management Platform that improves the quality of customer service and secures brand reputation. Only 2% of customer conversations get reviewed and monitored…but each interaction holds the potential to shape or break a brand. Identifying risks within conversations is crucial to prevent brand damage and ensure regulatory compliance. Kaizo bridges that gap by automatically rating up to 100% of customer conversations in real time, pinpointing critical tickets for review and building an improvement roadmap for teams to follow. The solution helps you evaluate, guide, and improve team performance while optimizing headcount. With performance insights, teams gain more visibility into their work and QA process alike. Kaizo natively integrates with your system (including Salesforce Service Cloud and Zendesk), seamlessly merging with your current workflows.