James Bedford

CX Transformation Strategy Director EMEA Foundever

James has spent his career working with large organizations to develop and shape their CX transformation visions, strategies and roadmaps to deliver meaningful change. He has an excellent understanding of how customer experience strategies; techniques; technologies and services impact the customer, the associate and the organization – creating integrated solutions which generate the best possible outcomes for all parties. James works for Foundever, a global CX integrator that brings together expert associates, technologies, and process excellence to deliver better business results. Foundever is a global organization with 170,000 people working from 45+ countries, securely connecting brands with their customers 9 million times daily in +60 languages. His role at Foundever is to work with large, multi-geo, clients to develop their strategies and roadmaps to move them from where they are today, to where they wish to be in the future.