Heidi Reynolds

Retail Director WHSmith

Agenda Day Two - Wednesday 15th November 2023 [GMT]

9:00 AM Presentation: When Competition is on Every Corner: Lessons Beyond Retail for Staying Connected to Customer Needs

  • The importance of heritage, USP and continuous improvement in becoming a destination brand and creating long-term connections with customers
  • How investing in company culture and front-line employees can be your differentiator for exceptional CX
  • Adopting a growth mindset and embracing technological advancements and AI to enhance efficiency and customer convenience

Check out the incredible speaker line-up to see who will be joining Heidi.

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