Claire Carroll

Executive Director – Head of Service Operations JPMorgan Chase & Co

Agenda Day One - Tuesday 14th November 2023 [GMT]

11:50 AM Panel Discussion: Unify Your Customer Journey & Create Connectivity at a Global Scale

Join this panel of 4 cross-industry customer management executives leading multi-regional customer operations as they discuss best practice for unifying the customer journey across touchpoints, channels and markets. We’ll dive into the considerations around cultural adaptation and localisation, diversity vs standardisation, how to build robust communication channels as well as recommendations for workflow optimisation.

Check out the incredible speaker line-up to see who will be joining Claire.

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