Alan Ranger

VP Marketing Cognigy

With a career spanning 30 years, Alan has held a variety of sales, marketing and leadership roles, both in start-up and large enterprise software companies. Before joining Cognigy, he led global market development at LivePerson where, during his six-year tenure, revenues doubled from $223m to $470m. As Cognigy’s VP Marketing, Alan’s focus is on leading and inspiring his high-performance global team to deliver programmes across branding, product marketing, demand generation, events and social media.

Alan is also responsible for leading market expansion in high growth regions such as the USA, UK and APAC, and building a global community of Cognigy advocates, including customers, industry experts, partners and prospects. In his spare time, he is a volunteer puppy trainer for the Hearing Dogs for Deaf People charity and was a coach and referee at his local junior rugby club for 11 years. Alan maintains that training dogs is easier than children!

Agenda Day One - Tuesday 14th November 2023 [GMT]

9:35 AM Presentation: The Future of Customer Service in a ChatGPT World

  • Introducing the AI Agent 
  • How Generative AI coexists with Conversational AI in Customer Service
  • How the AI Agent coexists with the Human Agents

Agenda Day Two - Wednesday 15th November 2023 [GMT]

11:15 AM Panel Discussion: Elevating Customer Support: How to Provide Exceptional Service to Those Who Need it Most

  • How to break the stigma and successfully shift the perception of customers who require extra support to seek additional services 
  • Tried and tested support programmes that will boost retention of customers in difficulty 
  • Guide customer care employees in managing difficult customer conversations with empathy whilst building trust and respecting privacy
  • Support agents in building resilience, managing stress and wellbeing, additional training and financial aid  

Check out the incredible speaker line-up to see who will be joining Alan.

Download The Latest Agenda