Abdul Khaled

Head of Digital | Customer Experience & Digital Products E.ON Next

Abdul leads the digital and customer experience function at E.ON’s new challenger brand in the UK – E.ON Next. With extensive digital experience, Abdul has been involved in leading digital strategy, transformation, and growth at global brands, most recently with Cisco and Subway, as well as driving innovation at several start-ups both nationally and internationally. At E.ON Next, Abdul is currently building a new digital-first product and CX team tasked with disrupting and revolutionising the energy space. His focus is on high performance, innovative ways of working and culture building. He regularly shares his expertise through webinars, conferences and thought leadership pieces as well as coaching upcoming digital leaders.

Agenda Day Two - Wednesday 15th November 2023 [GMT]

11:55 AM Presentation: Navigating the Intersection of Human & Digital Service to Build a Brand That Stands Out

  • The importance of agility and speed of execution in bringing innovative service improvements and adaptations to customers
  • Develop a human and empathetic brand in a β€˜faceless’ industry that is increasingly transactional with the rise of technology
  • Avoid losing the essence of customer-centricity and company culture when scaling your operations 

3:10 PM Roundtable Discussion: Navigating the Integration of Chatbots & Generative AI: A Strategic Approach To Enhancing Customer Service and Operational Efficiency

-        Reduce inbound contact, streamline processes and reduce cost while maintaining personalised service

-        Combine customer data with AI in a privacy-compliant way

-        Understand the pitfalls and roadblocks in implementation 

Check out the incredible speaker line-up to see who will be joining Abdul.

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