Abdul leads the digital and customer experience function at E.ONβs new challenger brand in the UK β E.ON Next. With extensive digital experience, Abdul has been involved in leading digital strategy, transformation, and growth at global brands, most recently with Cisco and Subway, as well as driving innovation at several start-ups both nationally and internationally. At E.ON Next, Abdul is currently building a new digital-first product and CX team tasked with disrupting and revolutionising the energy space. His focus is on high performance, innovative ways of working and culture building. He regularly shares his expertise through webinars, conferences and thought leadership pieces as well as coaching upcoming digital leaders.
- Reduce inbound contact, streamline processes and reduce cost while maintaining personalised service
- Combine customer data with AI in a privacy-compliant way
- Understand the pitfalls and roadblocks in implementation
Check out the incredible speaker line-up to see who will be joining Abdul.
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