What to expect at CCW 2020

This year, 2020, CCW Europe will continue to bring together Europe’s most progressive CX and customer contact leaders - leaders who are relentlessly driving customer centricity, innovating and disrupting through new technologies, as well as transforming their culture for improved performance.

Explore What's New for 2020!

• Brand new tracks dedicated to CX strategies and case studies
• Dedicated CCWomen Summit
• Future Leaders Summit
• Three Pavilions in the expo hall providing content and shedding light on technology innovation
• CCW Road trip providing close-up opportunities to visit the region’s leading contact centres
• A vibrant new location: Barcelona is calling!
• Last but NOT LEAST - Meet our inspirational superstar celebrity headliner

Download to reveal!