WELCOME TO THE CCW UK SUMMIT
11-13 May 2026
| Novotel London West, UK
The CCW UK Summit 2026 Event Agenda
Every organisation talks about customer-centricity. Fewer know how to make it real.
The CCW UK Summit 2026 agenda brings together the stories, strategies and practical lessons from brands turning CX ambition into action.
It brings unified CX to life, where marketing, digital, product and service stop working in silos and start designing journeys that actually feel joined up from the customer’s point of view.
Taking Customer Service Levels to New Heights
In an evolving aviation industry, where competition and digital innovation are reshaping travel, Virgin Atlantic is redefining customer service through their airport lounges. In this insightful interview, Rami El-Dahshan, Head of Clubhouses, shares how Virgin Atlantic creates best-in-class experiences to meet changing traveller needs for safety, comfort, and emotional connection. Explore the evolving travel landscape, the unique business model of lounges, ESG initiatives, and strategies to build traveller loyalty. Discover how ground-level innovation is driving customer excellence.
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