It’s here.

The CCW Europe Summit at your fingertips.

An event that brought together the brightest minds in customer experience, digital transformation, and AI innovation. From Accor’s AI concierge to Octopus Energy’s empathy-led service model, this year’s discussions revealed what truly defines CX excellence in a fast-evolving world.

Our official Wrap-Up Report distils 40+ hours of insights, data, and real-world case studies from leaders at Air France-KLM, TUI, Thomas Cook, Santander, and more. Explore how today’s most forward-thinking brands are blending technology, creativity, and humanity to shape the next era of customer experience.

What’s inside:

• Breakthrough case studies on AI as a human enabler
• Strategies for building empathy-driven engagement
• Hard won lessons from CX transformations
• The latest benchmark data across AI, engagement, and EX

Download your copy now and get inspired by the ideas, strategies, and people redefining customer connection across Europe and beyond.

Discover the highlights of the CCW UK Summit 2024 with our exclusive post-show report. Held from 13–15 May 2024 at Novotel London West, London, this landmark event united over 50 speakers, visionary thought leaders, and customer management professionals in a celebration of CX innovation and excellence.

The report offers key takeaways from standout sessions, including cutting-edge insights on AI, leadership, and customer vulnerability. Relive exclusive experiences like the private tour of Tottenham Hotspur Stadium and behind-the-scenes access to the Dorchester Collection.

With attendee testimonials, detailed session overviews, and future opportunities, this report is your ultimate resource for understanding the transformative power of the CCW UK Summit.

Take a glimpse at our 2024 attendee snapshot below to find out some of the job titles and companies that will be attending the event!