Event Related Resources

What to expect at CCW 2020

What to expect at CCW 2020

This year, 2020, CCW Europe will continue to bring together Europe’s most progressive CX and customer contact leaders - leaders who are relentlessly driving customer centricity, innovating and disrupting through new technologies, as well as transforming their culture for improved performance.

Explore What's New for 2020!

  • Brand new tracks dedicated to CX strategies and case studies
  • Dedicated CCWomen Summit
  • Future Leaders Summit
  • Three Pavilions in the expo hall providing content and shedding light on technology innovation
  • CCW Road trip providing close-up opportunities to visit the region’s leading contact centres
  • A vibrant new location: Barcelona is calling!
  • Last but NOT LEAST - Meet our inspirational superstar celebrity headliner

Download to reveal!

The CCW Europe Summit Agenda

The CCW Europe Summit Agenda

Welcome to The CCW Europe Summit 2023!

Taking place 9th - 11th October 2023 in Amsterdam.

Download your copy of the 2023 official brochure to view over 50+ Customer Management speakers joining us, 3 days of engaging sessions, and unforgettable experiences for your teams. At a critical time for customer management, we'll be discussing how to disrupt, innovate and optimise to deliver outstanding customer and employee experience, through the following focus areas:

UNIFIED & SEAMLESS CX: Achieve an effortless customer journey, harmonise digital & human service, remove siloes and drive proactive, personalised

CX AUTOMATION, AI & DIGITALISATION: Build the right tech stack with real ROI across machine learning, AI, chatbots, automation & much more

WORKFORCE ENGAGEMENT: Supercharge your recruitment, reduce attrition rates, boost DE&I and deliver world-class engagement and training

OPERATIONAL AGILITY: Guidance on leveraging outstanding CX and remaining competitive through supply chain disruption, inflation and energy crises

CUSTOMER INSIGHT & ANALYTICS: Combine big data with human insight, leverage analytics, CDP’s and other tools to transform efficiencies & experience

CX AT SCALE: Amplify successful customer initiatives, balance regional standardisation with differentiation & master large-scale CX transformation

OMNICHANNEL OPTIMISATION: Explore new messaging channels & platforms, consolidate communications and transition from multichannel to an omni-enterprise

THE FUTURE OF CXM: What’s the next phenomena we should be readying for? Stay ahead of the curve by rebranding for Gen Z, exploring ChatGPT & more

Download the 2023 agenda for full details

The CCW UK Summit Attendee Snapshot

The CCW UK Summit Attendee Snapshot

Take a glimpse at our 2024 attendee snapshot below to find out some of the job titles and companies that will be attending the event!