This year, 2020, CCW Europe will continue to bring together Europe’s most progressive CX and customer contact leaders - leaders who are relentlessly driving customer centricity, innovating and disrupting through new technologies, as well as transforming their culture for improved performance.
Explore What's New for 2020!
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Welcome to The CCW Europe Summit 2023!
Taking place 9th - 11th October 2023 in Amsterdam.
Download your copy of the 2023 official brochure to view over 50+ Customer Management speakers joining us, 3 days of engaging sessions, and unforgettable experiences for your teams. At a critical time for customer management, we'll be discussing how to disrupt, innovate and optimise to deliver outstanding customer and employee experience, through the following focus areas:
UNIFIED & SEAMLESS CX: Achieve an effortless customer journey, harmonise digital & human service, remove siloes and drive proactive, personalised
CX AUTOMATION, AI & DIGITALISATION: Build the right tech stack with real ROI across machine learning, AI, chatbots, automation & much more
WORKFORCE ENGAGEMENT: Supercharge your recruitment, reduce attrition rates, boost DE&I and deliver world-class engagement and training
OPERATIONAL AGILITY: Guidance on leveraging outstanding CX and remaining competitive through supply chain disruption, inflation and energy crises
CUSTOMER INSIGHT & ANALYTICS: Combine big data with human insight, leverage analytics, CDP’s and other tools to transform efficiencies & experience
CX AT SCALE: Amplify successful customer initiatives, balance regional standardisation with differentiation & master large-scale CX transformation
OMNICHANNEL OPTIMISATION: Explore new messaging channels & platforms, consolidate communications and transition from multichannel to an omni-enterprise
THE FUTURE OF CXM: What’s the next phenomena we should be readying for? Stay ahead of the curve by rebranding for Gen Z, exploring ChatGPT & more
Download the 2023 agenda for full details
Take a glimpse at our 2024 attendee snapshot below to find out some of the job titles and companies that will be attending the event!