WELCOME TO THE CCW UK EXECUTIVE EXCHANGE 2025

3 - 5 November 2025 | The InterContinental London Park Lane, London, UK

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Steve Blood

VP of Market Intelligence and Evangelism Five9

Executive Exchange Day One - Tuesday, 4th November 2025

3:25 PM RISE OF THE MACHINES: THE DAWN OF AGENTIC AI IN CX

From the ashes of failed AI chatbots, a new generation of Agentic AI is here - autonomous, customer-facing, and governed by strong guardrails to ensure AI serves customers, not the reverse.

What you’ll learn:

• Why Agentic AI is different from yesterday’s chatbots

• Practical steps to prepare your organisation for human + machine collaboration

• How trust & governance and ethical make AI enterprise-ready

Check out the incredible speaker line-up to see who will be joining Steve.

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