WELCOME TO THE CCW UK EXECUTIVE EXCHANGE 2025

3 - 5 November 2025 | The InterContinental London Park Lane, London, UK

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Markus Ring

Director, AI Transformation NiCE Cognigy

The Evolution of AI in Customer Service

Discover how the landscape has shifted from simple FAQ bots to intelligent, agentic AI Agents that reason, converse naturally, and perform complex tasks.

How Agentic AI Agents Operate

Understand how these Agents communicate with other systems and AIs and assist customer service representatives while autonomously accessing and updating CRM systems with contextual data.

Enterprise Insights: Real-World Deployment

Learn from a live enterprise use case where Agentic AI Agents are already in action. Enhancing workflows, improving customer experience, and increasing efficiency.

Best Practices and Lessons Learned

Take away actionable strategies and key learnings from a successful enterprise deployment, not as a future vision, but as what’s being done today.

Check out the incredible speaker line-up to see who will be joining Markus.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk