WELCOME TO THE CCW UK EXECUTIVE EXCHANGE 2025

3 - 5 November 2025 | The InterContinental London Park Lane, London, UK

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Gethin Liddell

Senior Solutions Consultant LivePerson

Workshop Day - Monday, 3rd November 2025

4:00 PM WORKSHOP D: REDEFINING SALES & SERVICE EXCELLENCE WITH GENERATIVE CONVERSATIONAL AI

Integrating generative AI into the entire customer lifecycle is no longer just a technology project. It is a strategic opportunity to enhance efficiency, personalisation, and responsiveness across the customer journey. In this interactive workshop, you will:

Discover actionable ways to advance your automation, elevate digital strategies, and optimise customer interactions using generative AI.
Benchmark with peers to understand how leading organisations are integrating conversational AI safely, ethically, and at scale.
Take part in a future-focused discussion on emerging AI trends and reflect on where your organisation sits on the maturity curve

Whether you are just starting out or scaling conversational AI across your operations, this session will leave you with actionable insights and clear next steps to take into 2026.

Check out the incredible speaker line-up to see who will be joining Gethin.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk