FM Outsource is an independent customer care outsourcer, working across verticals to provide multilingual customer service with an emphasis on high quality interactions.
Our front-line teams are highly trained in both digital channels and telephony, and our senior team are all experience brand-side customer service executives. This helps us understand what is important to you as a business and help ensure your customer conversations reflect your values. This has been demonstrated in our work with Through working with Superdrug, Fedex, Beauty Bay and more.
Our team is entirely UK-based, and we offer full and partial solutions, in all languages, on a disruptive cost per productive hour model.
This ensures you retain both flexibility over your resource as well as security in the knowledge that every hour charged is spent speaking to customers.
We would love the opportunity to discuss how our unique approach can benefit your customers.