Today’s customers demand the best. They want fast resolution, minimal wait times and outstanding customer service. The stakes are high, with customers abandoning brands that don’t meet expectations. evaluagent was founded to help contact centers elevate and differentiate their customer experiences. In fact, we went one better, helping facilitate exceptional employee experiences too. That’s because we believe the two are intrinsically connected – happy agents provide great customer service. So we developed our award-winning platform, evaluagentCX, to bridge the gap between the two. Our platform connects out-of-the-box, customizable and AI-driven insights from 100% of conversations to automated quality assurance and agent improvement. Ultimately, that allows humans to do what they do best: connect with customers and collaborate as a team.