Change is inevitable, the variable for how your team will respond is how you approach such changes as a business.

This has been a critical element of SmartestEnergy’s innovation roadmap to eventually adopt Generative AI. Reassuring their employees to know that this will empower them rather than replace them has been crucial in maintaining loyalty among the workforce.

In this session, you will:

• Understand the background of Zoe’s story on how SmartestEnergy brought their ESAT scores from –6 to +45 whilst they grew rapidly. 
• Hear best practice in how to manage resistance to change. 
• Discuss the future and consider where change has a place whilst maintaining a strong culture as the business goes through transformative times.