Tom Benn

Head of Customer Acquisition Naked Wines

Agenda Day Two

6:20 PM PRESENTATION: SERVE CONSISTENTLY EXCEPTIONAL EXPERIENCES TO YOUR CUSTOMERS FROM ACQUISITION TO RETENTION TO BUILD STRONG CUSTOMER RELATIONSHIPS

  • Build customer centricity into the heart of your organisation, continuing to put the customer first beyond point of acquisition.  
  • Create tailored loyalty programmes that resonate with your audience to attract customers as well as retain them.  
  • Implement feedback loops to ensure that the customer relationship continues to be strong, even in the face of issues, continually evolving the service you provide.

Check out the incredible speaker line-up to see who will be joining Tom.

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