Marc Roberts

CEO Hiyacar

Agenda Day One

1:05 PM PRESENTATION: KEEP YOUR FINGER ON THE PULSE: CREATE AN AGILE CUSTOMER STRATEGY THAT EFFECTIVELY FLEXES TO CUSTOMER NEEDS

  • Implement a tight iteration cycle on customer facing tools such as your company app. 
  • Build a consistent and direct feedback loop to improve your customer experience strategy, catering to what matters most to your customer.  
  • Form agile customer strategies, continually measuring the success metrics against customer satisfaction to ensure consistent delivery for customers.


Hiyacar allows customers to rent affordable vehicles from trusted local owners by the hour or the day through their easy-to-use app interface. 

Check out the incredible speaker line-up to see who will be joining Marc.

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