Marc Roberts

CEO Hiyacar

Agenda Day Two

12:15 PM PRESENTATION: KEEP YOUR FINGER ON THE PULSE: CREATE AN AGILE CUSTOMER STRATEGY THAT EFFECTIVELY FLEXES TO CUSTOMER NEEDS

  • Implement a tight iteration cycle on customer facing tools such as your company app.
  • Build a consistent and direct feedback loop to improve your customer experience strategy, catering to what matters most to your customer.
  • Form agile customer strategies, continually measuring the success metrics against customer satisfaction to ensure consistent delivery for customers. 

Check out the incredible speaker line-up to see who will be joining Marc.

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