Jon Kirby

Head of UK Operations – Insourcing, Customer Intelligence and Learning & Development dnata Travel Group

Agenda Day One - Wednesday 6th March 2024 [GMT]

4:15 PM D: KEEP IT SIMPLE: WHY KEEPING EMPLOYEE HAPPINESS AT THE TOP OF THE AGENDA WILL RESULT IN HAPPIER CUSTOMERS

  • Use employee feedback to craft training, learn to implement leadership programmes and implement apprenticeships to incentivise new employees 
  • Build a culture of skilled workers with autonomy to create a stronger CS team that can consistently deliver a fantastic experience for their customers  

 

Check out the incredible speaker line-up to see who will be joining Jon.

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