With so many organisations exploring how they could implement Generative AI to improve customer service, now is the time to action your roll out and listen to your customers as they sit in the limited window of opportunity of being open to the use of the tool, whilst also being brutally honest with their feedback of what isn’t working.  

In this session, you will understand the practical ways in which you can leverage AI specifically to foster better customer relationships, uncovering several small and easy to implement areas which can make a huge impact.