Perhaps one of the most promising tools to disrupt the customer service department in recent years, AI -powered assistants and co-pilots offer a low risk, high return solution due to its extensive customisation capabilities.  

These intelligent tools are proving to empower customer support agents by driving faster response times, boosting agent and process efficiencies across the board resulting in increased customer satisfaction. In this session, you will  

• Understand the steps to move from great conversations about possibilities to successfully implementing AI-powered assistants in your contact centre. 

• Explore real-world use cases, hear success stories from live roll-outs, and benchmark against your peers to weigh up the success and challenges of these tools.