Anna Roughley

Deputy Chief Executive The Lending Standards Board

Agenda Day Three

10:00 AM PANEL DISCUSSION: EQUIP YOUR BUSINESS TO SERVE CUSTOMERS IN VULNERABLE CIRCUMSTANCES WITH EXCEPTIONAL SERVICE

  • Train your customer facing team to have unwavering empathy, understanding and flexibility to assist your customers and unlock deeper levels of loyalty.  
  • Change the narrative from “vulnerable customers” to “customers in vulnerable circumstances” and understand why there is a need for this change.  
  • Make your business as accessible as possible to unlock new revenue and loyalty from a large segment of customers who are currently uncatered to.

Check out the incredible speaker line-up to see who will be joining Anna.

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