How AI can build trust with Digital First Consumers

How AI can build trust with Digital First Consumers

In today's digital landscape, delivering consistent, tailored experiences is crucial for all brands. Being present at the right touchpoint is essential, as missed expectations can erode brand trust and loyalty. With 96% of consumers saying a negative experience affects their likelihood of returning and 12% willing to switch brands after one poor interaction, CX leaders must prioritize seamless experiences. This report explores how AI-powered search and content recommendation platforms can help brands meet these demands and drive business outcomes.

What's inside this report?

  • The state of brand trust and loyalty
  • The value of AI-powered relevance
  • Using AI to deliver personalized experiences

Please note: That all fields marked with an asterisk (*) are required.



Stay informed of events & get exclusive access to discounts

The information you provide will help IQPC deliver information to you about upcoming events and any discounts available. We may also email you industry reports and thought leadership pieces in your sector. We respect your right to privacy. Please read our privacy policy .

CMP's CCW Digital Europe is an online information service and global community for customer contact professionals. If you Opt-In, CCW Digital Europe will send you regular customer contact related content including in-depth industry reports, webinars and other exclusive information. Please read our privacy policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.