Language I/O provides technology that enables monolingual (e.g., English-only) support agents to communicate with customers in more than 150+ languages, all in real time. By providing global brands with a solution to use their existing teams to support international customers, Language I/O cuts down the cost of delivering multilingual customer support while boosting productivity and customer satisfaction.

Our technology combines the world’s leading machine translation engines into one easy-to-use tool and dynamically selects the best engine for each translation request based on language pair and context. It then applies a self-improving glossary of industry- and brand-specific terminology, ensuring that technical jargon, slang, acronyms, and misspellings are translated properly.

Language I/O’s technology is ISO 27001 certified and GDPR/CCPA compliant, and integrates with major CRMs and communication tools including Salesforce, Zendesk, Oracle, ServiceNow, Google Chrome, and Microsoft Teams.