Drawing on over a century of expertise, BSI is committed to guiding organisations towards safer, more secure, and sustainable operations. Incorporated by Royal Charter, we take pride in our impartiality, epitomising trust through our renowned Kitemark.

BSI provides a comprehensive suite of standards, certification, and training solutions tailored to enhance your customer experience. This offering includes the newly launched BSI Kitemark for service excellence, introduced in 2024 to support businesses in elevating their customer service standards and granting outstanding practices the recognition they deserve.

Crafted in strict adherence to industry standards for customer service, complaint management, and service excellence, and informed by insights from customer experience experts, this certification is tailored for businesses prioritising customer-centric operations. In tandem with the BSI Kitemark for service excellence, we also offer the Kitemark for inclusive service, aligned with regulatory requisites, ensuring services are fair, flexible, and accessible to all.

Collaborate with us to unlock the full potential of your customer experience strategies and thrive in today's fiercely competitive landscape.