THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS
13-15 May, 2024 | Novotel London West
Zoe Spurgeon
Vice President Operations SmartestEnergy
Workshops, Site Visit & Welcome Party: Monday 13th May 2024
9:30 AM WORKSHOP A: MANAGING CHANGE IN A RAPIDLY SCALING BUSINESS: HOW TO CONSOLIDATE YOUR CUSTOMER OPERATIONS WITHOUT COMPRIMISING CX
- Unpack how seemingly small decisions can have major consequences on customer and employee satisfaction and loyalty
- Learn how SmartestEnergy brought their ESAT scores from –6 to +45 whilst they grew
- Hear best practice in how to manage resistance to change
- Discuss the future and consider how to continue growing with a strong culture as the business goes through a significant transformation
Check out the incredible speaker line-up to see who will be joining Zoe.
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