THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS

13-15 May, 2024 | Novotel London West

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Rebecca Powell

Head of Customer Care Ella's Kitchen

An accomplished Customer Experience Manager with over 12 years of expertise in this field. With a passion for delivering exceptional service, Becky has successfully led teams in various industries, ensuring customer satisfaction and loyalty.

Throughout Becky's career, she has consistently focused on developing and implementing strategies that enhance the overall customer journey. Adept at building and empowering cross-functional teams, focussing on exceeding customer expectations, increasing engagement, and driving brand love on social media.

Summit Day One: Tuesday 14th May 2024

11:00 AM PANEL DISCUSSION: CAN I GET AN ENCORE? LESSONS IN LOYALTY & ENGAGEMENT THAT WILL HAVE YOUR CUSTOMERS RETURNING TIME & TIME AGAIN

Create loyalty programmes that resonate with your audience, offering incentives and rewards that not only attract but also retain customers over the long-term
Understand how tailoring interactions to individual preferences can create a sense of exclusivity, fostering stronger bonds with your brand
Implement feedback loops that enable you to understand customer sentiment, address concerns promptly, and continuously improve your services to meet evolving expectations

Check out the incredible speaker line-up to see who will be joining Rebecca.

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