THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS
13-15 May, 2024 | Novotel London West
Rami El-Dahshan
Head of Clubhouses Virgin Atlantic
Summit Day One: Tuesday 14th May 2024
12:15 PM PRESENTATION: TAILORING CUSTOMER JOURNEYS TO INDIVIDUALS ACROSS A VAST CUSTOMER BASE: HOW VIRGIN ATLANTIC TOOK THEIR CUSTOMER EXPERIENCE TO NEW HEIGHTS WITHIN THEIR CLUBHOUSES
- Implement strategies to gain real-time insight on your customer and employee experiences
- Leverage practical advice on how to create tailored customer journeys for millions of customers
- Understand the benefits and results of customer segmentation and identifying specific customer profiles
Check out the incredible speaker line-up to see who will be joining Rami.
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