THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS
13-15 May, 2024 | Novotel London West
Olive Perrins
Head of TV Service Sky
Summit Day Two: Wednesday 15th May 2024
12:30 PM PRESENTATION: BELIEVE IN BETTER: HOW SKY IS DRIVING EXCELLENCE & EFFICIENCY ACROSS ALL SERVICES & MARKETS 24/7 UTILISING AI
- Create solid foundations to successfully layer innovative AI technology on top of existing processes seamlessly
- Drive consistency and remove friction across the customer journey by understanding what consumers truly want out of their experience
- Manage the internal pressures of introducing such advanced technology such as making the role of the contact centre agent more challenging as AI handles simple and repetitive tasks
Check out the incredible speaker line-up to see who will be joining Olive.
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