THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS

May 12 - 14, 2025 | London UK

View 2024 Agenda

Neil Gregory

Head of Customer Happiness Naked Wines

Create loyalty programmes that resonate with your audience, offering incentives and rewards that not only attract but also retain customers over the long-term
Understand how tailoring interactions to individual preferences can create a sense of exclusivity, fostering stronger bonds with your brand
Implement feedback loops that enable you to understand customer sentiment, address concerns promptly, and continuously improve your services to meet evolving expectations

Check out the incredible speaker line-up to see who will be joining Neil.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk