THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS
13-15 May, 2024 | Novotel London West
Naomi Rankin
Global Customer Care Manager Lush
Summit Day Two: Wednesday 15th May 2024
12:15 PM PRESENTATION: CREATING LUSH EXPERIENCES ACROSS A GLOBAL CUSTOMER BASE BY LEVERAGING REAL-TIME INSIGHTS
- Gain insights into how Lush maintain the agility of a start-up within their business practices despite being an enterprise-sized organisation
- Leverage the voice of the customer and real-time feedback to enhance customer experience across all regions
- Transform the perception of your CS function from being the “sad department” into a revenue-generating unit
Check out the incredible speaker line-up to see who will be joining Naomi.
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