Marie-Louise Gaughan

Head of Customer & Digital Experience EMEA Alorica

Marie-Louise is an experienced CX/DX leader with 20 years experience of customer journey design and developing digital strategies within in-house organisations and outsourced solutions. Marie-Louise has led numerous clients in shaping their contact strategies, solutions and operations, which are responsive to evolving customer behaviour whilst ensuring delivery of efficiencies and/or revenue growth. Passionate about inspiring and delivering data-driven customer journeys requiring minimal customer effort, Marie-Louise has mobilised transformation programmes across Retail, Utilities, telecoms, Financial Services, Fintech, Healthcare, and Travel enabled through strong and trusting strategic partnerships with clients. Extensive experience with onsite, remote and hybrid solutions in the UK, South Africa, India, LATAM and Europe.

Workshops, Site Visit & Welcome Party: Monday 13th May 2024

1:15 PM WORKSHOP C: HOW TO BUILD A MULTILINGUAL DELIVERY STRATEGY IN 60 MINUTES LEVERAGING THE POWER OF REAL-TIME TRANSLATION AI TECHNOLOGY

Do you struggle with multilingual delivery in EMEA? Are you facing problems to recruit “niche” languages that are currently underserved? Do you struggle in retaining multilingual talent in your organisation? Do you feel the need to up your game in terms of delivering consistent CX across different geos? Are your requirements getting bigger and your budget getting shorter? Do you feel the calling of Gen AI but you don’t see how you can deploy it in your businesses?  

   

Look no further.  

   

In this session, Alorica is going to address all these questions and propose cost-efficiency, AI-driven solutions, that will help to future proof your business for multimarket and multilingual customer operations. This open and transparent exercise will help you to understand what you can do immediately to solve for the particularities of operating in the multilingual space across regions. 

Check out the incredible speaker line-up to see who will be joining Marie-Louise.

Download The Latest Agenda