Lee Shelsher

Head of Customer Solutions Enfield Council

Summit Day Two: Wednesday 15th May 2024

9:25 AM PANEL DISCUSSION: A PROGRESS OVER PERFECTION APPROACH TO ELIMINATING FRICTION & CRAFTING SEAMLESS EXPERIENCES

o        Hear tried and tested incremental improvements from experts across industry that will lead to a more positive and effortless customer journey

o        Identify and eliminate the hidden friction points in the customer journey, enhancing overall satisfaction and loyalty

o        Learn how other organisations are selecting and implementing technology to provide a unified experience across multiple touchpoints 

Check out the incredible speaker line-up to see who will be joining Lee.

Download The Latest Agenda