THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS
13-15 May, 2024 | Novotel London West
Lauren Aitken
Head of Customer Experience ASDA
Summit Day Two: Wednesday 15th May 2024
11:15 AM PANEL DISCUSSION: UNLEASH THE POWER OF PERSONALISATION ONE ‘WOW’ MOMENT AT A TIME
- Gain insights into designing experiences that go beyond mere transactions, leaving a lasting positive impression on customers and fostering stronger emotional connections with your brand
- Ensure that every customer interaction is relevant, timely, and capable of eliciting a positive 'wow' response
- Leverage customer data to tailor interactions, provide personalised content, offers, and services that resonate with individual preferences
Check out the incredible speaker line-up to see who will be joining Lauren.
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