THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS
13-15 May, 2024 | Novotel London West
Karyna Neumann
Team Lead - Conversational AI E.ON Digital Technology GmbH
Karyna leads the Conversational AI team at E.ON Digital Technology, the digital subsidiary of the energy group E.ON. Together with the team of experts, she drives the development of innovative chat and voice bot projects across E.ON’s European units, transforming traditional customer service into an award-winning digital experience. Her expertise lies in user-centric design and business process automation. Beyond her corporate role, Karyna actively engages with academic circles to encourage interest in AI among students.
Summit Day One: Tuesday 14th May 2024
9:20 AM PRESENTATION: E.ON’S AI WORKFORCE: ELEVATING PERFORMANCE WITH AI AGENTS
- E.ON's award-winning AI Agents powered by Cognigy manage millions of conversations annually, significantly easing the workload on IT support and contact centers
- These advancements lead to improved customer satisfaction, increased loyalty, 24/7 self-service options, and considerable cost reductions
- Discover actionable strategies for deploying and benefiting from your own AI workforce
Summit Day Two: Wednesday 15th May 2024
11:15 AM PANEL DISCUSSION: BUILD YOUR FUTURE-READY WORKFORCE: EMPOWER & UPSKILL TEAMS IN KEY COMPETENCIES FOR THE AI-ERA
- Explore effective change management strategies tailored for the AI-era, ensuring a smooth transition for your workforce
- Acquire tools and methodologies to communicate, educate, and engage employees during the digital transformation journey, minimising resistance and fostering a positive attitude towards change
- Lead a workforce capable of driving innovation, increasing operational efficiency, and ultimately, delivering positive impact for the bottom line
Check out the incredible speaker line-up to see who will be joining Karyna.
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