THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS

13-15 May, 2024 | Novotel London West

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James Brindley-Raynes

Head of Digital Customer Journey A.P. Moller-Maersk

James is currently Head of Digital Customer Journey at A.P. Moller-Maersk. Prior to joining the company, he was Director of Product Management at Jacobs where he spent two years leading product teams focused on environmental technology. James has previously worked for HSBC, BlackRock and Dunnhumby where he led portfolios of products and transformation programs. James is a mentor and product leader who loves to coach and develop high performing product teams.

Summit Day Two: Wednesday 15th May 2024

9:25 AM PANEL DISCUSSION: A PROGRESS OVER PERFECTION APPROACH TO ELIMINATING FRICTION & CRAFTING SEAMLESS EXPERIENCES

o Hear tried and tested incremental improvements from experts across industry that will lead to a more positive and effortless customer journey

o Identify and eliminate the hidden friction points in the customer journey, enhancing overall satisfaction and loyalty

o Learn how other organisations are selecting and implementing technology to provide a unified experience across multiple touchpoints

Check out the incredible speaker line-up to see who will be joining James.

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