THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS
13-15 May, 2024 | Novotel London West
Graeme Mushet
Head of Express Motor Claims Zurich Insurance
Summit Day One: Tuesday 14th May 2024
12:30 PM PRESENTATION: HOW ZURICH BECAME MULTI-AWARD WINNERS IN CUSTOMER CARE BY CHALLENGING INDUSTRY STANDARDS
- In an industry notorious in poor CX practices, Graeme and his team embarked on a 5-year transformation project to move the needle on their reputation as a means of differentiation
- Now, Zurich pay out 98% of claims in as little as 13 minutes through multiple channels, including WhatsApp
- Hear “what went wrong” within their project to avoid making similar errors during large transformations
Check out the incredible speaker line-up to see who will be joining Graeme.
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