Ben Fuggles

Director, Customer Experience UK Conduent

Summit Day One: Tuesday 14th May 2024

11:00 AM PANEL DISCUSSION: CAN I GET AN ENCORE? LESSONS IN LOYALTY & ENGAGEMENT THAT WILL HAVE YOUR CUSTOMERS RETURNING TIME & TIME AGAIN

  • Create loyalty programmes that resonate with your audience, offering incentives and rewards that not only attract but also retain customers over the long-term 
  • Understand how tailoring interactions to individual preferences can create a sense of exclusivity, fostering stronger bonds with your brand 
  • Implement feedback loops that enable you to understand customer sentiment, address concerns promptly, and continuously improve your services to meet evolving expectations 


Check out the incredible speaker line-up to see who will be joining Ben.

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