THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS
13-15 May, 2024 | Novotel London West
Amy Perring
Senior Optimisation Manager NewDay
Summit Day One: Tuesday 14th May 2024
11:15 AM PANEL DISCUSSION: TURNING INBOUND FROWNS UPSIDE DOWN: THE ART OF CONTACT REDUCTION & RESOLUTON THROUGH AUTOMATION
- Design a customer contact strategy embedding automation that will streamline processes, minimise customer effort and proactively address issues
- The use of automated workflows to address customer queries, concerns, and issues with efficiency and accuracy
- Design automation processes with a customer-centric approach, ensuring that automated solutions align with customer expectations, preferences, and contribute to overall satisfaction
Check out the incredible speaker line-up to see who will be joining Amy.
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