Abdul Khaled

Head of Digital | Customer Experience & Digital Products E.ON Next

Abdul leads the digital and customer experience function at E.ON’s new challenger brand in the UK – E.ON Next. With extensive digital experience, Abdul has been involved in leading digital strategy, transformation, and growth at global brands, most recently with Cisco and Subway, as well as driving innovation at several start-ups both nationally and internationally. At E.ON Next, Abdul is currently building a new digital-first product and CX team tasked with disrupting and revolutionising the energy space. His focus is on high performance, innovative ways of working and culture building. He regularly shares his expertise through webinars, conferences and thought leadership pieces as well as coaching upcoming digital leaders.

Summit Day Two: Wednesday 15th May 2024

10:00 AM PRESENTATION: NAVIGATING THE INTERSECTION OF HUMAN & DIGITAL SERVICE TO BUILD A BRAND THAT STANDS OUT

o  Achieve agility and speed of execution when implementing innovative service improvements and adaptations to customer service

o  Develop a human and empathetic brand in a ‘faceless’ industry that is increasingly transactional with the rise of technology

o  Avoid losing the essence of customer-centricity and company culture when scaling your operations 

Check out the incredible speaker line-up to see who will be joining Abdul.

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