WELCOME TO THE CCW UK SUMMIT
11-13 May 2026
| Novotel London West, UK
Abdul Khaled
Head of Digital, Customer Experience and Digital Products Eon Next
Tuesday 12th May 2026 - Summit Day 1
11:00 AM PRESENTATION: FROM INSIGHT TO GROWTH: OPERATIONALISING CX TO BREAK DOWN SILOS & DRIVE BUSINESS IMPACT
Many organisations struggle to turn CX insight into action. Silos hinder strategy scaling. Explore how to unite teams, create commercial value from insight, and embed CX into growth.
• Create a single end-to-end journey view that aligns every function, exposes friction, and builds shared accountability
• Translate insight into action by applying practical frameworks that secure stakeholder buy-in
• Prove CX value by linking improvements to commercial drivers such as retention and lower service costs
Check out the incredible speaker line-up to see who will be joining Abdul.
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