WELCOME TO THE CCW UK SUMMIT
11-13 May 2026
| Novotel London West, UK
The Unified CX Playbook
Customer expectations have evolved beyond what most organisations are currently equipped to meet. Isolated digital successes and incremental improvements are no longer sufficient.
What is needed is a joined-up approach that aligns intent, structure, technology, and action around the people you serve. This playbook outlines six practical steps to help organisations move from disconnected efforts to coordinated impact. It is designed for leaders seeking clarity on where to focus, how to sequence change, and how to turn ambition into lasting advantage.
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London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
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Email: enquire@iqpc.co.uk
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