Every organisation talks about customer-centricity. Fewer know how to make it real. The CCW UK Summit 2026 agenda brought together the stories, strategies and practical lessons from brands turning CX ambition into action. It showed how Unified CX comes to life when marketing, digital, product and service stop working in silos and start designing journeys that feel truly connected from the customer's point of view.

The Customer Contact Week UK Summit is the UK’s leading event for Unified CX, bringing together CX, contact centre, digital, AI, marketing and product leaders under one roof.

Taking place 11–13 May 2026 in London, the Summit connects 350+ senior decision-makers from leading brands who are responsible for designing, delivering and scaling end-to-end customer experience.

Our sponsorship opportunities are built to help you engage the right audience, showcase your expertise and become part of the conversations shaping the future of customer experience.