Discover the highlights of the CCW UK Summit 2024 with our exclusive Post-Show Report. Held from 13–15 May 2024 at Novotel London West, London, this landmark event united over 50 speakers, visionary thought leaders, and customer management professionals in a celebration of CX innovation and excellence. The report offers key takeaways from standout sessions, including cutting-edge insights on AI, leadership, and customer vulnerability. Relive exclusive experiences like the private tour of Tottenham Hotspur Stadium and behind-the-scenes access to the Dorchester Collection. With attendee testimonials, detailed session overviews, and future opportunities, this report is your ultimate resource for understanding the transformative power of CCW UK.

All things considered, never has there been a better time to be a customer management leader – CX is front and centre of boardroom agendas, CX-focused budgets are on the rise, and new technology is raising the ceiling with regards to the possible. The way forward is clear: Bold, customer-centric transformation will define the leading brands of tomorrow.

• CX transformation is a high priority strategic focus for 61% of brands
• 53% already have dedicated leadership responsible for driving CX transformation
• The most common investment area now is data unification or customer data platforms
• The main barriers to creating unified profiles are fragmentation and poor integration
• 83% of CX leaders say AI will play a significant role in their CX transformation efforts

Among the findings:

This report paints a picture of how brands are addressing these imperatives. Grounded in data collected from over 100 executive-level members of the CCW Europe community, it captures the core tactical, financial, leadership, and partnership pillars that are key to driving customer experience transformations – in 2025 and beyond.

With change sweeping across the customer management ecosystem, today’s operational landscape is challenging leaders in the industry like never before, calling for innovative strategies and robust operational resilience.

Download the speaker pack below! 

CCW Europe is the European flagship of the largest global CCW event series; a truly peer-led summit with invaluable networking, attracting over 190 customer contact leaders earlier this year; take a look at who attends by dowloading the attendee list from 2017.

We have limited availability for involvement, so if you are interested in finding out how to get involved please contact Iliana Damoutzidou on: +44 (0) 207 368 9300 or sponsorship@iqpc.co.uk

From Vegas to London: The legendary Customer Contact Show made its long awaited debut in March 2017. 

Over 160 customer experience and customer contact heads presented cutting edge case studies, hosted inspirational discussions as well as sharing plenty of practical tips to shape the future of customer contact!

Read the post-show report to dsicover the top speakers and sessions from CCW 2017. 

Customer Contact Week is back and promises to bigger than ever before! We have limited availability for involvement, so if you are interested in finding out how to get involved please contact Iliana Damoutzidou on: +44 (0) 207 368 9300 or sponsorship@iqpc.co.uk