Unlock Your Potential as a Leader in Customer Service

The world of customer management is transforming rapidly, driven by innovations in AI and digital technology. However, at its core, exceptional customer service continues to depend upon human empathy, resilience, and expertise.

Agent of the Future is a dedicated focus day at the CCW UK Summit, specifically tailored for high-performing contact centre professionals who aim to seamlessly integrate AI into their daily workflow while sharpening their leadership skills.

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Who Should Attend?

• Top-tier contact centre agents with strong leadership potential for future growth
• High-performing agents from organisations seeking to seamlessly incorporate AI into their contact centre operations
• Recently promoted contact centre team leaders looking for professional development.

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Why Attend?

• Blend AI with Human Skills
• Build Personal Resilience
• Empower Your Career
• Exclusive Mentorship & Networking
• Professional Headshots
• Bursary Provided

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