Mai-Anh Vu Peterson

Mai-Anh Vu Peterson

Customer Experience Strategy Lead, EMEA LivePerson
Mai-Anh Vu Peterson

Workshop Day

4:00 PM WORKSHOP D: REDEFINING SALES & SERVICE EXCELLENCE WITH GENERATIVE CONVERSATIONAL AI

Integrating generative AI into the entire customer lifecycle is no longer just a technology project. It is a strategic opportunity to enhance efficiency, personalisation, and responsiveness across the customer journey. In this interactive workshop, you will:

 

  • Discover actionable ways to advance your automation, elevate digital strategies, and optimise customer interactions using generative AI.
  • Benchmark with peers to understand how leading organisations are integrating conversational AI safely, ethically, and at scale.
  • Take part in a future-focused discussion on emerging AI trends and reflect on where your organisation sits on the maturity curve

 

Whether you are just starting out or scaling conversational AI across your operations, this session will leave you with actionable insights and clear next steps to take into 2026.

Check out the incredible speaker line-up to see who will be joining Mai-Anh.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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