Ultimate is the world’s leading customer support automation platform, helping businesses scale their customer service with artificial intelligence. Ultimate’s cutting-edge technology and customer-centric support enables conversational automated experiences across all text-based communication channels. Thanks to AI built and researched in-house and an expert 150-employee-strong team, Ultimate counts players from DeepL to Deezer and Zalando to Zendesk among its global customer base. Ultimate has offices in Helsinki, London and Berlin and is backed by HV Capital, Maki vc, OMERS Ventures, Felicis Ventures and Techstars.
Companies such as these can expect to obtain automation rates of 60% on chat, email, messaging and more, in 109 languages, 24/7. Adding to their track record of measurable ROI and cost savings for businesses, their just-launched product addition, UltimateGPT, uses the same generative AI tech behind ChatGPT to deliver accurate support automation in mere minutes.