Orange Business and Genesys are global leaders in delivering unified customer and employee experience solutions. We ensure flexibility, availability, reliability and security globally. Our comprehensive offerings encompass everything from customer engagement to employee experience. Strategic partnerships amplify our capabilities, ensuring holistic solutions. Emphasizing a data-driven approach, we glean insights to continuously refine our offerings. Our customer-centric mentality prioritizes individual client needs, resulting in high satisfaction levels. With a vast range of customers across EMEA it solidifies our reputation as trusted industry leaders.

Why Genesys and Orange Business 

Orange Business, a Genesys Platinum Partner, is uniquely positioned to help you deliver unified customer engagement across the globe. Orange has one of the world’s largest networks, ensuring availability, reliability and security in 220 countries along with voice coverage in 150+ countries to collect and route contacts wherever your customers are. We have over 15 years teaming with Genesys.

About Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

About Orange Business

Orange Business, the enterprise division of the Orange Group, is a leading network and digital integrator, supporting customers to create positive impact and digital business. The combined strength of its next-generation connectivity, cloud, and cybersecurity expertise, platforms, and partners provides the foundation for enterprises around the world. With 30,000 employees across 65 countries, Orange Business enables its customers’ transformations by orchestrating end-to-end secured digital infrastructure and focusing on the employee, customer, and operational experience. More than 3,000 multinational enterprises, as well as two million professionals, companies and local communities in France, put their trust in Orange Business.