CCmath optimises your service levels while keeping your agents happy! We break with the traditional paradigm of bad agent engagement and inefficient schedules with next-level machine learning algorithms and intuitive AI-setup. CCmath was founded in 2005 to bring superior forecasting and capacity calculation engines to the contact center world.

We continuously work together with VU University in Amsterdam and Centrale Supelec University in Paris to improve these algorithms. The result is unprecedented accuracy that saves our customers real money. CCmath’s portfolio consists of SaaS software solutions for forecasting, safety staffing, agent scheduling and intra-day management.

Our flagship product CCforecast has additional modules for:

- distributing workload to BPO’s;

- back office forecasting and planning.

Our products are also available as WFM as a Service.