Vinay Parmar

Non Exec Director at Curo Group & Former CXO at National Express Curo Group

National Express plc is on a mission to become the world’s premier shared mobility operator and customer experience is key to achieving this bold ambition. As the Chief Customer Experience Officer for the UK businesses Vinay is responsible for driving the Customer Agenda and developing the overarching Customer Experience Strategy across all products and services which include coach travel, urban buses and business to business contract hire. In his 8 years with National Express as a senior exec Vinay has been key to digital and customer transformation leading the customer service teams, digital product development and innovation. Prior to joining National Express, Vinay spent over the last 23 years working in and providing consultancy to leading brands in the Financial Services, Telecom, Automotive and Travel sectors seeking to rapidly improve customer experience.