Robin Verlinde

Head of Customer Experience & Engagement North Europe Sanofi

Being a triathlete Robin thrives by discipline, goal setting, consistency, persistence and getting out of his comfort zone. He wakes up every day to do it a little better than yesterday and that same mindset helps him to execute Customer eXperience programs at scale. He loves to blow things up and put meaning behind all the buzz words floating around these days in organizations and help to turn them into reality. Engagement is a big ask for both parties and Robin wants nothing less than bringing back the love for customers, so both the company and the customer are excited to cut the wedding cake together. Robin has extensive (inter)national experience in Customer eXperience Management and is the Head of Customer eXperience & Engagement for Sanofi North Europe.