The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

06 - 08 October, 2025 | Amsterdam, Netherlands

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Martin Melis

Director, Solutions Consultant Verint

Martin Melis is an expert in the field of customer engagement technology in the Benelux, France, Scandinavia and Eastern Europe regions. Martin has worked at Verint for 10 years and is responsible for a European team of solution consultants.

Workshop Day - Monday, 7th October 2024 [CET]

13:15 WORKSHOP L: TRANSFORMING CX AUTOMATION: OUTCOME ORIENTED AI NEEDS A GREAT AI TEAM

Delivering excellent CX Automation - such as Conversational AI - across your organisation takes more than just great technology – it also requires a great team of experts.

The personas needed for an excellent AI team and how to build the right team for the right AI use case
How to manage and configure consistent, personalised, and AI-powered conversations, through both digital and voice channels
Deliver real, measurable and proven AI outcomes

Check out the incredible speaker line-up to see who will be joining Martin.

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