Martin Melis

Director, Solutions Consultant Verint

Martin Melis is an expert in the field of customer engagement technology in the Benelux, France, Scandinavia and Eastern Europe regions. Martin has worked at Verint for 10 years and is responsible for a European team of solution consultants.

Workshop Day - Monday, 6th October 2025 [CET]

11:05 WORKSHOP H: MOVING FROM AI EXPERIMENTS TO AI SUCCESS IN THE CONTACT CENTRE AND BEYOND

In today’s competitive environment, brands aim to enhance customer interactions to improve service quality, experience, compliance, and employee performance. As hiring more workers is unsustainable and costly, AI-powered platforms are seen as essential for achieving strategic goals and realising quick ROI. However, the challenge is delivering results promptly.  

  • Gain actionable insights on improving customer interactions and service quality 
  • Discover how our customers use our AI platform to achieve strategic goals and quick ROI 
  • Understand strategies to automate CX processes, reducing costs while enhancing customer experience 

Check out the incredible speaker line-up to see who will be joining Martin.

Download The Latest Agenda

In Partnership With:

CCW Digital EU

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