Liza Groeneveld

Director, Global Client Experience Arcadis

As the Global Director of Client Experience at Arcadis, Liza is responsible for ensuring that every touchpoint in the client journey is seamless and adding to a great overall experience. She works closely with cross-functional teams around the world to identify areas for improvement, and leads initiatives to enhance the client experience. Arcadis’ approach to client experience is rooted in empathy and a deep understanding of customer needs. The voice of the clients drives the client centric culture at Arcadis: the best way to create a great client experience is to gather feedback every step of the way, listen carefully to what clients are saying, and to be committed to go above and beyond to meet their needs. Liza is passionate about making connections and building strong partnerships with clients. Over the years, Liza has gained a proven track record of delivering results through a variety of roles in different industries, working with both B2B and B2C companies, and in sectors ranging from government to games industry to now design consultancy. This has given her a unique perspective on what it takes to deliver exceptional customer service, regardless of the industry.